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Warranty Information

Effective January 1, 2009
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Parts and Workmanship:

All Kingsley library products have a ONE YEAR LIMITED WARRANTY on parts and workmanship. If any Kingsley product should fail during the initial Warranty Period, Kingsley, at the Company’s sole discretion and expense, will repair, replace, or refund the purchase price.

This Warranty excludes problems caused by any form of abuse, neglect, alterations, vandalism, collision, Acts of God (flood, high winds, hail, etc), normal wear and tear, or uses other than intended.

Powder Coated Finishes:

All Kingsley library products with powder coated finishes have a LIMITED SEVEN (7) YEAR WARRANTY AGAINST RUST THROUGH in addition to the Parts and Workmanship Limited Warranty. If any Kingsley Powder Coated product should fail during the initial Warranty Period for the specific problem stated, Kingsley, at the Company’s sole discretion and expense, will repair, replace, or refund the purchase price.

This Warranty excludes problems caused by any form of abuse, neglect (including failure to recoat scratches), alterations, vandalism, collision, Acts of God (flood, high winds, hail, etc), normal wear and tear, or uses other than intended. “Rust Through” is defined as rust that has formed an opening completely through the metal.

XtremeStainless® Finishes:

All Kingsley library products with Kingsley’s XtremeStainless powder coated system have a LIMITED TWENTY FIVE (25) YEAR WARRANTY AGAINST RUST THROUGH in addition to the Parts and Workmanship Limited Warranty. If any Kingsley XtremeStainless® product should fail during the initial Warranty Period for the specific problem stated, Kingsley, at the Company’s sole discretion and expense, will repair, replace, or refund the purchase price.

This Warranty excludes problems caused by any form of abuse, neglect (including failure to recoat scratches), alterations, vandalism, collision, Acts of God (flood, high winds, hail, etc), normal wear and tear, or uses other than intended. “Rust Through” is defined as rust that has formed an opening completely through the metal.

Stainless Steel or Aluminum Products:

All Kingsley library products manufactured from Stainless Steel or Aluminum have a LIMITED LIFETIME WARRANTY AGAINST RUST THROUGH in addition to the Parts and Workmanship Limited Warranty. If any Kingsley stainless steel or aluminum product should fail during the initial Warranty Period for the specific problem stated, Kingsley, at the Company’s sole discretion and expense, will repair, replace, or refund the purchase price.

This Warranty excludes problems caused by any form of abuse, neglect, alterations, vandalism, collision, Acts of God (flood, high winds, hail, etc), normal wear and tear, surface staining, oxidization, or uses other than intended. “Rust Through” is defined as rust that has formed an opening completely through the metal.

Wood Products:

All Kingsley library products manufactured from wood or wood byproducts have a LIMTED TWO (2) YEAR WARRANTY ON PARTS AND WORKMANSHIP In lieu of the Standard One Year Parts and Workmanship Warranty. If any Kingsley wood product should fail during the initial Warranty Period for the specific problem stated, Kingsley, at the Company’s sole discretion and expense, will repair, replace, or refund the purchase price.

This Warranty excludes problems caused by any form of abuse, neglect, alterations, vandalism, collision, Acts of God (flood, high winds, hail, etc), fires, normal wear and tear, or uses other than intended.

Book Trucks:

All Kingsley Book Trucks have a LIMITED TEN (10) YEAR WARRANTY AGAINST MANUFACTURING AND WORKMANSHIP DEFECTS. If any Kingsley Book Truck should fail during the initial Warranty Period, Kingsley, at the Company’s sole discretion and expense, will repair, replace, or refund the purchase price.

This Warranty excludes problems caused by any form of abuse, neglect, alterations, vandalism, collision, Acts of God, normal wear and tear, or uses other than intended.

These warranties give you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE EXPRESSED WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER OR OTHER PERSON WHATSOEVER. ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, ARE HEREBY LIMITED IN DURATION TO THE PERIOD FOR WHICH EACH WARRANTY IS GIVEN.

How to obtain Warranty Service:

Contact the JMC Customer Care Department:
Telephone: 909-992-0461

Mail:

Kingsley Customer Care
813 Towne Center Dr
Pomona, CA 91767

You may be required to provide product serial numbers (located on most products), photographs of the affected area, and a written explanation of the problems you are experiencing.

RETURNS

NOTE: Purchaser (sold to), not end-user should contact KINGSLEY regarding returns. To request A Return Merchandise Authorization number call 909-992-0461.

KINGSLEY will accept returns of product for a period of 30 days after purchase.

Customized product may NOT be returned

Conditions:

  • Returnable with a 30% restocking charge, less tax & freight
  • Product must be in new condition and in its original packing material
  • Shipment must be returned prepaid
  • Write RMA number on all cartons
  • Product should be returned within 10 business days of request

For products returned in sellable condition, credit will be issued less fees, freight, tax and repair cost. No credit will be issued for used or un-repairable product. All freight claims are to be filed by customer.

Return Information

RETURNS

NOTE: Purchaser (sold to), not end-user should contact KINGSLEY regarding returns. To request A Return Merchandise Authorization number call 909-992-0461.

KINGSLEY will accept returns of product for a period of 30 days after purchase. Customized product may NOT be returned

Conditions:

Returnable with a 30% restocking charge, less tax & freight. Product must be in new condition and in its original packing material. Shipment must be returned prepaid. Write RMA number on all cartons. Product should be returned within 10 business days of request

For products returned in sellable condition, credit will be issued less fees, freight, tax and repair cost. No credit will be issued for used or un-repairable product. All freight claims are to be filed by customer.